Gentle Recovery

Terms of Use

Our Terms of Use

These terms, together with the documents referred to in them (the “Terms”), set out the terms on which you may use the online services of Gentle Recovery (the “Company”), including but not limited to the use of content on our website, and related subdomains and mobile applications (collectively the “Site”). The terms “we”, “us” or “our” may each be used throughout this document to refer to the Company.

Use of the Site includes, but is not limited to accessing, browsing, and using interactive features on our site. Please read these Terms before you start using our Site. By using our Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree with or accept these terms of use, you should stop using our sites immediately.

Other Applicable Terms

These Terms refer to the following additional documents, which also apply to your use of our Site:

• Our Acceptable Use Policy & Content Standards, at the end of this document, which sets out how you can and cannot use our Site, including the use of interactive features, our responsibilities to you, and the penalties for breaching the policy.
• Our Privacy & Cookie Policy, this sets out how we process any personal data we collect from you or that you provide to us and provides information about the cookies on our Site.

General Information about Gentle Recovery

Our Site is operated by Gentle Recovery. If you need to make contact with us, please email

Changes to these terms

These Terms may be revised at any time by amending this page. Please ensure that you read and familiarise yourself with our Terms before using our Site.

Accessing our Site

In general, our Site is made available to you free of charge. We do not guarantee that our Site, or any content on it, will always be uninterrupted or be available. Access to our Site is only permitted on a temporary basis. We may withdraw, discontinue, suspend or change any part or all of our Site without notice. If our Site for any reason becomes unavailable at any time or for any period, we will not be liable to you for this. It is your responsibility to make all arrangements necessary for you to have access to our Site. It is also your responsibility to ensure that all persons who access our Site through your internet connection are aware of and comply to these terms of use and other applicable terms and conditions.

Possible Changes to Our Site

We may revise our Site and Site content at any time. However, please be aware that any of the content on our Site may be out of date at any given time, and we are under no obligation to keep it up to date. We do not guarantee that any content on the Site or the Site itself will be free from omissions or erroneous information.

Intellectual Property Rights

You must acknowledge that the Site may contain information of high value that belongs to us and/or our licensors (“Proprietary information”), and that such information may be protected by applicable intellectual property laws. We (and our licensors, in some instances) shall own all right, interest and title, including all related intellectual property rights to our Site, Proprietary Information and the technology, and any derivatives, suggestions, feedback, recommendations or other information provided by you or any other party relating to the Site, and any data and trends compiled by us.

Our name, logo, and the product and service names associated with the Site and us are trademarks of the Company or third parties, and no right or license is granted to use them hereunder. The Site includes trademarks, service marks or logos of third parties, all of which are the property of their owners.

Unless otherwise specified in a separate written agreement between you andGentle Recovery, all content published on the Site belongs to the Company and/or its licensors under copyright law. If you print off a copy, download pieces of writing from our Site for your personal, non-commercial use you must not modify the paper or digital copies of any materials in any way. It must always be acknowledged that you have accessed this material from our Site. You must not use any part of the Site Content for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, return or destroy any copies of the materials you have made (we will advise you of this at the time). Any content you upload to public areas of our Site will be considered non-confidential. You retain all of your ownership rights in your content, but when you upload such material, you grant us and other users of our Site a perpetual, worldwide, non-exclusive, royalty-free licence to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all non-commercial or commercial purposes.

Age Restriction and Representation

You must be at least 18 years of age to use the Site. You must not falsely identify yourself nor provide any false information to gain access to the Site.

General Information Only

Our Site provides general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site. Please take the time to read and understand our Medical Disclaimer. We do our best to update the information on our Site, we make no, warranties, guarantees or representations whether expressed or implied, that the content on our Site is accurate, up-to-date or complete.

Limitation of Our liability

Nothing in these terms of use limits or excludes our liability for personal injury or death arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of or reliance on any content displayed on our Site, or;
• use of, or inability to use, our Site.

If you are a business user, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Site for private and domestic use. In using our Site, you agree not to use any of our Site Content for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our Site, in providing these links we are not endorsing the content of those Sites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services by us to you.

Viruses and Bugs

We do not guarantee that our Site will be secure or free from viruses or bugs. You are responsible for configuring your own IT (information Technology), computer programmes and platform in order to access our Site. You should use your own virus protection software. You must not misuse our Site by introducing (knowingly) viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Linking to Our Site

You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Site in any website that is not owned by you. Our Site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards as notified to you from time to time. If you wish to make any use of content on our Site other than that set out above, please e-mail us at

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and we are not liable for any such content, material or resources. The display of any hyperlink and reference to any third-party site does not mean that we endorse that third party’s site, products or services. Your use of a third-party site may be governed by the terms and conditions of that third party site.

Applicable Law

If you are a consumer, please note that these Terms, its subject matter and its formation, are governed by the laws of England and Wales. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these Terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Acceptable Use Policy:

You may use our Site only for lawful purposes. You may not use our Site:

• in any way that breaches any applicable local, national or international law, rule, regulation or ordinance;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• for the purpose of harming or attempting to harm others in any way;
• to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
• to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

In using our Site, you also agree not to:

• reproduce, duplicate, copy, license, sell, resell, transfer, assign, distribute or otherwise commercially exploit any part of our Site in contravention of the provisions of our website terms of use.
• modify or make derivative works based upon the Site.
• access without authority, interfere with, damage or disrupt any part of our Site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.
• disrupt or interfere with the integrity or performance of the Site or the data contained therein, or our servers or networks; or take any action that imposes an unreasonably or disproportionately large load on our infrastructure.
• reverse engineer or access the Site in order to (a) build a competitive product or service, (b) build a product using ideas, features, functions or graphics that are similar to those related to the Site, or (c) copy any ideas, features, functions or graphics of the Site.

Interactive Services

We may from time to time provide interactive services on our Site. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated, and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users,from third parties when they use any interactive service provided on our Site and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. The use of any of our interactive services on our Site are only suitable for adults i.e., over 18 years old). Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards

These content standards apply to any and all material which you may contribute to our Site (contributions), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole. Contributions must:

• be accurate (where they state facts);
• be genuinely held (where they state opinions); and
• comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• contain any material which is defamatory of any person;
• contain any material which is obscene, offensive, hateful or inflammatory;
• promote sexually explicit material;
• promote violence;
• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trade mark of any other person;
• be likely to deceive any person;
• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• promote any illegal activity;
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
• be likely to harass, upset, embarrass, alarm or annoy any other person;
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• give the impression that they emanate from us, if this is not the case; or
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and Termination

We will determine, whether there has been a breach of the Terms (including but not limited to this acceptable use policy) through your use of our Site. When a breach of the Terms has occurred, we may take action as we deem appropriate, including but not limited to, restricting or denying your access to the Site. Failure to comply with the Terms constitutes a material breach of the Terms which you are permitted to use our Site, and may result in our taking all or any of the following actions:

• immediate, temporary or permanent withdrawal of your right to use our Site
• immediate, temporary or permanent removal of any posting or material uploaded by you to our Site
• issue of a warning to you
• legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
• further legal action against you; and/or
• disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses are not limited to those described earlier in this policy, and we may take any other action we reasonably deem appropriate.

Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page. You must check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our Site.

Contact us

To contact us, please email us at

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